Welcome to UPGRADE – One Stop Solution for All Building Materials. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.myupgrade.in.

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1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Billing and shipping address

Transaction Information

• Order details and purchase history

• Payment information (processed securely via third-party payment gateways)

Technical Information

• IP address

• Browser type and device information

• Website usage data through cookies and analytics tools

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2. How We Use Your Information

Data Collected from Social Media, Advertising & Events

In addition to information collected through our website, we may also collect customer data through various online and offline channels including Instagram, Facebook, Google Ads, WhatsApp, and other digital platforms where we run promotions, advertisements, or lead generation campaigns.

This may include:

• Name, phone number, and email submitted via lead forms

• Messages, inquiries, or interactions on social media platforms

• Information shared during contests, offers, or promotional campaigns

We may also collect information during offline activities such as:

• Store visits

• Exhibitions, demo events, and contractor meets

• Promotional drives, surveys, and registrations

This data is used to:

• Respond to inquiries and provide product information

• Share offers, updates, and marketing communication

• Improve our products, services, and customer experience

All such data is handled in accordance with this Privacy Policy and is not sold or shared with unauthorized third parties. Users can opt out of marketing communications at any time.

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We use your information to:

• Process and fulfill orders

• Communicate order updates and customer support

• Improve our website, products, and services

• Send promotional offers, updates, or marketing communications (if opted in)

• Ensure compliance with legal and regulatory requirements

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3. Payment Security

All payments on our website are processed through secure third-party payment gateways. We do not store your card or payment details on our servers. Payment processing is subject to the terms and policies of the respective payment provider.

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4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

• Delivery and logistics partners for order fulfillment

• Payment gateway providers for secure transactions

• Service providers assisting in website operations and analytics

• Government or legal authorities when required by law

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5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior, improve functionality, and provide a personalized experience. You can choose to disable cookies through your browser settings.​

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6. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee absolute security.

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7. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your data (subject to legal obligations)

• Opt-out of marketing communications at any time

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and users are advised to review their policies separately.

 

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

 

10. Contact Us

For any questions regarding this Privacy Policy, please contact us:

Phone: +91 9158877245
Email: marketing@kakodes.com

Visit Our Stores:
Margao: Antao Building, Kharebandh, Margao, Goa 403601
Raia: Mahalsa Trade Center, opp. Veterinary Hospital, Sonsodo, Raia, Goa 403720